Frequently Asked Questions
Everything you need to know before booking your private tour.
Booking & Payment
How do I book a private tour?
Click the 'Book Now' button on any page and fill in your details — preferred date, group size and tour. Our guide confirms your booking personally, usually within a few hours.
Can I book last-minute or same-day?
Yes, subject to availability. For last-minute bookings contact us directly on WhatsApp (+31 637 229 996) — he will do his best to accommodate you.
What payment methods do you accept?
Payment is handled through the booking platform. Major credit and debit cards are accepted. Our guide can also discuss direct payment options — just ask.
Can I reserve now and pay later?
Yes — you can reserve your private tour and pay closer to the date. Check the booking page for current options, or ask us directly.
What is the cancellation policy?
Free cancellation up to 24 hours before your tour. Cancellations within 24 hours may be subject to a charge. We recommend cancelling as early as possible if your plans change.
Can I change or reschedule my booking?
Yes. contact us directly as soon as possible and he will reschedule based on availability. We are flexible and always happy to help.
The Tour Experience
What is included in the tour price?
All tours include hotel pickup and drop-off, a private Tesla Model Y, a certified English-speaking guide (Our guide) for the full duration, and a flexible itinerary tailored to your group. Attraction entrance fees, meals and gratuities are not included.
Are the prices per person or per group?
All prices are per group — not per person. A couple pays exactly the same as a full group of four, making private tours exceptional value for 2, 3 or 4 people.
How many people can join a tour?
All tours are completely private for your group of up to 4 people. You will never share the vehicle or the guide with strangers.
Are tours conducted in English?
Yes — all tours are guided entirely in English by our guide, a certified guide with extensive experience with international English-speaking guests.
How long do the tours last?
The signature Windmills, Castle & Volendam tour lasts approximately 7 to 8 hours. Tailor-made tours start from a minimum of 3 hours. Start and end times are flexible around your schedule.
Can I customise the itinerary?
Absolutely. Our guide loves adapting tours to what guests want to see. Just let him know your interests, preferred stops and pace — he will design the day around your group. Nothing is fixed except the quality.
Do you offer photography stops?
Yes — our guide knows the best viewpoints, the best light and the best moments. If your group wants to stop for photos, just say the word. The tour moves at your pace.
Pickup & Logistics
Where does the tour start?
Our guide picks you up directly from your hotel or accommodation anywhere in Amsterdam. Just provide your address at booking and our guide will be at your door at the agreed time.
What time do tours start?
Start times are fully flexible and arranged around your schedule. Our guide operates daily from 7:00 AM to 11:00 PM. Full-day tours typically depart in the morning to make the most of the day.
I am arriving by cruise ship. Can you pick me up at the port?
Yes. Our guide regularly provides private shore excursions for cruise passengers arriving in Amsterdam. He will coordinate pickup from the cruise terminal, design a tour around your available time and return you before departure. contact us directly to plan your shore excursion.
What should I bring?
Comfortable walking shoes, a light jacket (Dutch weather is unpredictable!), a camera, and your appetite for discovery. Our guide provides complimentary water on board. Everything else is taken care of.
Tesla & Eco Travel
What vehicle do you use?
All tours are conducted in a Luxury Tesla Model Y — a premium electric SUV with panoramic glass roof, air conditioning, silent ride, and ample space for up to 4 guests plus luggage.
Is the tour really eco-friendly?
Yes. The Tesla produces zero direct emissions on every journey, charged on renewable energy wherever possible. Eco-friendly travel is not a marketing claim here — it is genuinely how every single tour runs.
Is there phone charging available in the car?
Yes — USB charging is available throughout the journey so your devices stay charged and you never miss a moment to capture.
Special Requirements
Is the tour suitable for children?
Yes. Tours are perfectly suited for families with children of all ages. Our guide adapts the experience to your family's pace and interests. Child seats can be provided — please mention this when booking.
Do you provide child or baby seats?
Yes — child seats are available on request. Please mention the age(s) of your children when booking so our guide can prepare the appropriate seat.
Is the tour wheelchair accessible?
The Tesla vehicle is accessible, but some destinations involve uneven cobblestones or steps. Please contact us before booking to discuss your specific requirements — he will advise honestly on accessibility at each stop and help plan the best route for your group.
Can you accommodate dietary restrictions or allergies?
Our guide can advise on suitable restaurants and cafés at each destination that cater to dietary requirements. Just let him know in advance.
Still Have a Question?
Our guide answers every message personally. Get in touch and he'll get back to you quickly.